How could we manage this better?
A start may be to genuinely consider the following points:
Identify the reason and benefits to be gained from standardizing the processes?
What does the situation look like from a local perspective: client, staff and community?
What can be done to mitigate any negative consequences?
What are the cultural and behavioral differences of people in the place of process origin as compared to the place being pressed to change to conform and change? Size of population, regional spread and parochialism are significant factors

Is the company reason believable? “Global best practice” is often not what it says.

Make sure the change delivers these gains or rethink the change. This is so easy to do, and so often not done. The result is a loss of individual ownership, commitment and initiative by local managers and employees. This is passed on to the customer in the form of lack of can do, flexibility and customer focus, resulting in a loss of confidence and belief by staff and customers alike.

People and space are an on going inspiration. I think our surroundings are an extension of our minds and a wonderful space to learn about how and what we think. Observe how different places feel and how your emotional state changes.

Business Consultant-advisor to the  “Hospitality Industry”, public and private sector on “Food Service”.  Specialisations in:  business goal setting, project management, business development, business performance evaluation,  human resources, contract management and solution management.

I am now available to look at new opportunities and look forward to the opportunity to introduce myself to you.

Regards Mark Collins